Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "Member") and Hanabi88 ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at hanabi88.cam ("the Platform"). These Terms govern all aspects of your use of the Platform, including but not limited to account registration, deposits, withdrawals, participation in games, acceptance of bonuses, and interaction with our support services.

By registering an account, accessing the Platform, or placing any wager, you unconditionally accept these Terms in full. If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your account.

These Terms should be read in conjunction with our Privacy Policy and our Responsible Gambling Policy, both of which form part of the overall agreement between you and Hanabi88.

For the purposes of these Terms, the following definitions apply:

To be eligible to register and maintain an Account on Hanabi88, you must satisfy all of the following conditions at all times:

• You must be at least 21 years of age. The minimum age for participation in casino and sports betting activities on this Platform is 21 years. This requirement applies without exception.
• You must be a natural person — corporate entities, trusts, partnerships, and other non-individual legal structures are not permitted to hold Accounts.
• You must be legally capable of entering into a binding contract under the laws applicable to your jurisdiction of residence.
• You must not be subject to a self-exclusion order, either voluntary (applied through this Platform or another gaming operator) or regulatory.
• You must not be an employee, contractor, officer, director, or affiliate of Hanabi88 or any of its related corporate entities, nor an immediate family member of such a person.
• You must hold a valid and verifiable identity — accounts registered with false names, false dates of birth, or fictitious identities will be permanently suspended.

When registering an Account on the Hanabi88 Platform, you agree to provide accurate, complete, and current information. Any information provided that is found to be false, misleading, or incomplete may result in the suspension or permanent closure of your Account.

Each individual is permitted to hold only one registered Account on the Hanabi88 Platform. The simultaneous operation of multiple accounts by a single individual — whether using the same or different identity details, email addresses, IP addresses, or payment methods — is strictly prohibited. Where duplicate accounts are detected, all associated accounts will be suspended, and any balances may be forfeited pending investigation.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify Hanabi88 immediately if you suspect any unauthorised access to your Account. Hanabi88 shall not be liable for any losses arising from unauthorised use of your Account where you have failed to take reasonable precautions to protect your credentials.

You are required to keep your account information up to date at all times. If any registered details change — including your email address, residential address, or payment method details — you must update your Account profile promptly. Failure to maintain accurate account information may result in withdrawal delays or account suspension.

Hanabi88 is obligated under its licensing requirements to conduct Know Your Customer (KYC) verification for all registered players. This process is designed to prevent fraud, money laundering, underage gambling, and the financing of criminal activity.

Players may be required to submit one or more of the following documents as part of the KYC process:

• Proof of Identity: Valid Malaysian Identity Card (MyKad), Passport (data page), or Driver's Licence.
• Proof of Address: A utility bill (e.g., Tenaga Nasional, Unifi, Syabas), bank statement, or official government correspondence issued within the last three (3) months, displaying your full name and residential address.
• Selfie with ID: A photograph of yourself holding your identity document, as requested by our compliance team.
• Proof of Payment Method: Documentation confirming ownership of the payment method used for deposits (e.g., screenshot of e-wallet account, bank statement header).

KYC verification is typically completed within 24 to 48 hours of document submission. Hanabi88 reserves the right to suspend withdrawal processing pending the completion of KYC verification. Players who fail to complete KYC within a reasonable period may have their accounts restricted.

Hanabi88 accepts deposits in Malaysian Ringgit (MYR) via the following payment methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), Maybank2u, CIMB Clicks, Public Bank online banking, Hong Leong Connect, and USDT TRC20 (cryptocurrency). Supported methods may be updated from time to time without prior notice.

Minimum and maximum deposit limits vary by payment method and are displayed at the point of deposit within the Platform. As a general guideline, minimum deposits begin at RM30 for e-wallets and RM50 for bank transfers. Maximum single transaction limits may apply.

Deposits made via e-wallet methods (Touch 'n Go eWallet, Boost, GrabPay) and DuitNow are typically credited to a player's Account within seconds of confirmation. Bank transfer deposits via FPX may take between 5 and 15 minutes. Cryptocurrency deposits (USDT TRC20) are credited following a minimum of three (3) blockchain network confirmations, typically within 15 to 30 minutes.

Deposited funds belong to the Player and are held in accordance with our player fund protection obligations. Hanabi88 does not use player funds for operational expenses or other non-player purposes.

Players may only deposit funds from payment methods registered in their own name. Deposits from third-party accounts — including accounts belonging to family members, friends, or business associates — are strictly prohibited. Any such deposit detected will result in a hold on the Account pending investigation.

Players may request a withdrawal of their real-money balance at any time, subject to the conditions set out in this section. Hanabi88 is committed to processing withdrawals promptly, with the majority of e-wallet withdrawals completed within 5 minutes and bank transfer withdrawals completed within 15 to 60 minutes under normal operating conditions.

• Your Account must be fully KYC-verified before withdrawals above applicable thresholds can be processed.
• Withdrawal requests must be made to a payment method that matches the deposit method used for the corresponding funds, where applicable.
• Any applicable bonus wagering requirements must be fully satisfied before bonus-derived winnings can be withdrawn.
• Withdrawal requests will not be processed for Accounts under investigation for suspected fraud, prohibited conduct, or policy violations.

Estimated processing times are as follows: e-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) within 5 minutes; DuitNow and FPX bank transfers within 5 to 15 minutes; direct bank wire transfers within 15 to 60 minutes. These are estimates and may vary during peak periods or due to factors beyond Hanabi88's control.

Minimum withdrawal amounts and any applicable daily or monthly withdrawal limits are displayed within the Platform's cashier section. VIP tier members may be eligible for elevated withdrawal limits in accordance with their tier benefits.

The following activities are expressly prohibited on the Hanabi88 Platform. Hanabi88 reserves the right to suspend or permanently close any Account where prohibited conduct is detected or reasonably suspected, and to void any winnings generated through such conduct.

• Fraudulent activity: Use of stolen, cloned, or fraudulently obtained payment methods or identity documents.
• Bonus abuse: Systematic exploitation of promotional offers, including but not limited to the use of multiple accounts to claim bonuses multiple times, or wagering patterns designed solely to meet wagering requirements without genuine gameplay intent.
• Collusion: Coordinating with other players in multiplayer games (including poker) to gain an unfair advantage.
• Automated software: Use of bots, scripts, artificial intelligence tools, or any other automated or non-human means to access the Platform or place wagers.
• Exploiting errors: Taking advantage of software bugs, pricing errors, or any technical malfunction to make wagers at unfair odds. Any winnings generated through exploitation of an error are void.
• Money laundering: Using the Platform for the purpose of depositing, transferring, or withdrawing funds derived from criminal activity, or structuring transactions to avoid detection thresholds.
• Chargebacks: Initiating chargebacks or payment reversals with your bank or e-wallet provider while retaining funds or winnings related to the disputed transaction.
• Underage gambling: Registering or attempting to use the Platform if you are under 21 years of age.

Hanabi88 offers a range of welcome bonuses, reload promotions, loyalty rewards, and other time-limited promotional offers to eligible players. All bonuses are subject to the specific terms stated for each individual promotion, in addition to the general bonus conditions set out below.

• Bonuses are available to eligible, fully registered players aged 21 and above only.
• Each bonus may only be claimed once per eligible player, per household, and per IP address, unless otherwise stated.
• Bonus funds and real-money funds are tracked separately within your Account. Wagering requirements must be completed using Bonus Funds before any bonus-related winnings can be transferred to your real-money balance.
• Hanabi88 reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice. Any bonus already credited and in active use at the time of cancellation will continue to be governed by the original promotion terms.
• If a Player requests withdrawal of their real-money balance before satisfying applicable bonus wagering requirements, the associated Bonus Funds and any accrued bonus winnings will be forfeited.

Wagering requirements for individual promotions range from 10x to 35x of the bonus amount, as specified in each promotion's terms. Not all game types contribute equally to wagering requirements — live dealer games and sportsbook wagers may contribute at a reduced rate. Full contribution details are provided within each promotion's terms.

Players are encouraged to review bonus terms carefully before claiming. If you have any concerns about the suitability of a bonus offer given your gambling habits, we encourage you to decline the offer and contact our Responsible Gambling support team.

Hanabi88 is firmly committed to promoting responsible gambling and takes seriously its obligation to protect vulnerable players. We provide a range of tools and resources to help players maintain control of their gambling activity.

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits via their Account settings. Limit reductions take effect immediately; limit increases are subject to a 7-day cooling period.
• Session Limits: Players may set limits on the duration of individual play sessions.
• Cooling-Off Periods: Players may request a temporary suspension of their account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Players may apply for self-exclusion for a minimum period of 6 months, during which account access will be fully restricted. Self-exclusion requests are processed within 24 hours of receipt.
• Reality Checks: Players may enable periodic on-screen reminders displaying time spent and net wagering activity during a session.

For further details on our responsible gambling tools and external support resources, please visit our dedicated Responsible Gambling page.

All content available on the Hanabi88 Platform, including but not limited to software, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and game content, is the property of Hanabi88 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Platform without our prior written consent.

The Hanabi88 name, logo, and all related marks, designs, and slogans are trademarks of the Company. You may not use any of these marks without the express prior written permission of Hanabi88.

To the fullest extent permitted by applicable law, Hanabi88, its officers, directors, employees, contractors, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of the Platform, including but not limited to:

• Loss of winnings due to technical errors, server downtime, or game malfunctions;
• Interruptions in Platform availability due to maintenance, updates, or circumstances beyond Hanabi88's reasonable control;
• Unauthorised access to your Account resulting from your failure to maintain appropriate credential security;
• Delays in deposit or withdrawal processing caused by third-party payment providers, including but not limited to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, or CIMB Clicks;
• Any losses arising from your reliance on information contained in the Platform that is subsequently found to be inaccurate or incomplete.

Where Hanabi88 is found to be liable, its total aggregate liability to you in respect of any claim shall not exceed the total amount deposited by you to the Platform in the 30-day period immediately preceding the date on which the claim arises.

Hanabi88 endeavours to maintain continuous availability of the Platform. However, we do not guarantee uninterrupted access and reserve the right to suspend, restrict, or modify the Platform at any time for purposes including but not limited to scheduled maintenance, emergency remediation, system upgrades, or regulatory compliance requirements.

Hanabi88 shall provide advance notice of planned maintenance periods where reasonably practicable. In the event of an unexpected outage, we will endeavour to restore service as quickly as possible and communicate updates through the Platform and our support channels.

Any wagers that were placed and confirmed prior to a system interruption will be honoured in accordance with the applicable game rules upon restoration of service, provided the wager data was successfully recorded in our systems before the interruption occurred.

Hanabi88 reserves the right to suspend, restrict, or permanently close a Player's Account at any time for any of the following reasons, among others:

• Failure to satisfy identity verification requirements within a reasonable timeframe;
• Detection of or reasonable suspicion of prohibited conduct as defined in Section 8;
• Breach of any provision of these Terms;
• Receipt of a self-exclusion request from the Account holder;
• Regulatory directive or court order;
• Discovery that the Account holder does not meet the eligibility criteria set out in Section 3.

Where an Account is closed for reasons other than confirmed fraud or policy breach, any verified real-money balance (excluding Bonus Funds not yet meeting wagering requirements) will be returned to the Player via their primary deposit method within a reasonable timeframe, subject to completion of KYC verification.

Players may also request voluntary account closure at any time by contacting our support team. Voluntary closure requests will be processed within 5 business days.

Hanabi88 processes personal data in accordance with its Privacy Policy, which is incorporated into and forms part of these Terms. By registering an Account and using the Platform, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

We collect personal data including but not limited to: full name, date of birth, residential address, email address, phone number, identity document details, payment method details, and transaction and wagering history. This data is used for account management, KYC compliance, fraud prevention, responsible gambling monitoring, and service improvement purposes.

For full details on your data rights, our data retention practices, and how to exercise your right to access, correct, or delete your personal data, please refer to our Privacy Policy.

Hanabi88 reserves the right to amend, update, or replace these Terms at any time. Material changes to these Terms will be communicated to registered players via email notification and/or a notice published prominently on the Platform.

The date of the most recent revision is displayed at the top of this document. Your continued use of the Platform following notification of any amendments constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and contact our support team to arrange Account closure.

Hanabi88 may also update these Terms without prior notice in cases where such amendments are required to comply with regulatory requirements or legal obligations. In such cases, the updated Terms will take effect immediately upon publication.

If you have a dispute with Hanabi88 relating to your Account, any wager, a bonus, or any aspect of the Platform, you should first contact our Customer Support team via Live Chat or email at [email protected]. Our team will endeavour to resolve all disputes within 72 hours of receipt.

If your dispute is not resolved to your satisfaction through the first-contact support process, you may escalate the matter in writing to our designated Disputes Resolution Officer. Escalated disputes will be reviewed within 10 business days and a final written response issued.

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction under which Hanabi88 holds its international gaming licence. By accepting these Terms, you submit to the non-exclusive jurisdiction of the courts of that jurisdiction for the purpose of resolving any dispute.

Any claim arising out of or related to these Terms must be filed within twelve (12) months of the date on which the cause of action arose. Claims filed after this period will not be considered.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact our support team using the following channels. All communications must be in English.

• Live Chat: Available 24 hours a day, 7 days a week via the Platform. Average response time under 90 seconds.
• Email: [email protected] — responses within 4 hours during standard operating hours.

For responsible gambling support, including self-exclusion requests and deposit limit adjustments, please visit our Responsible Gambling page or raise the matter directly with our support team.